POLICIES OF SUPPLY
This page (together with any documents referred to on it) tells you the terms and conditions (Conditions) on which we supply any of the goods (Goods) listed on our website www.luxuryhandbags.uk (our site) to you. These Conditions shall govern any contract for the sale of Goods listed on our site which is made at a distance between us and any customer (you) by any method, including but not limited to telephone, email and fax and also via our site. You must tick the checkbox at checkout if you wish to be able to order Goods from our site.
It is important to read and understand these Conditions before placing your order.
Information about us
1.1 www.luxuryhandbags.uk is a site owned and operated by Luxury Handbags UK Limited (we). We are registered in England and Wales under company number 09451486 with our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
1.2 It is prohibited to access our site from territories where its contents are illegal or unlawful. If you access this site from a location outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
By placing an order through our site, you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old.
How the contract is formed between you and us
1.3 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Goods have been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
1.4 The Contract will relate only to those Goods whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation.
1.5 Each order for Goods by you to us will be deemed to be an offer by you to purchase Goods subject to these Conditions.
1.6 You must ensure that the terms of your order and any applicable specification are complete and accurate.
1.7 These Conditions will be incorporated in the Contract to the exclusion of all other terms and conditions.
Availability and delivery
1.8 All Goods are offered by us subject to availability and we reserve the right to cancel any order placed by you if we have insufficient stock to deliver the Goods you have ordered.
1.9 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days if you are contracting as a consumer, or within a reasonable time of the date of the Dispatch Confirmation if you are contracting as a business customer.
1.10 We will deliver the Goods ordered by you to the address you give us for delivery when you place your order. It is your responsibility to ensure that the delivery address is accurate and complete; you must also ensure that there will be somebody to sign for and take delivery of the Goods upon delivery.
1.11 All UK deliveries will be made using either Royal Mail Special Delivery or by a reputable courier company and will be charged at the rates set out in our site at the time of purchase.
1.12 Non-UK delivery options will be quoted by us to you when you place your order.
1.13 You may be required to pay extra for delivery to certain destinations and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our site. If we are unable to deliver to your location we will notify you of this by email and invite you to choose a different delivery location; if you are unable or unwilling to do this, we reserve the right to cancel your order and refund your payment.
1.14 If your order is returned to us because the courier or postal service could not complete delivery to you for any reason, you will be responsible for the additional delivery charges if the Goods are re-delivered. We will contact you upon the return of the Goods to us by the courier or postal service and we can either arrange re-delivery of the Goods, or you will have the option of cancelling your order and we will refund your payment, less delivery charges.
1.15 In the event that you are in breach of the Contract, we reserve the right to refuse to supply you with any additional Goods, or to suspend the delivery of any Goods, without limiting any other remedy available to us. We may exercise this right until such time as the breach has been remedied, where such breach is remediable.
Risk and title
1.16 The Goods will be at your risk from the time of delivery.
1.17 Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, (including carriage charges, where applicable).
Price and payment
1.18 The price of the Goods will be as quoted on our site from time to time, except in cases of obvious error.
1.19 All prices and charges shown on our site are in UK pounds sterling, which is the currency in which you will be billed; any other currency displayed on our site is for comparison only. If you purchase the Goods from outside the United Kingdom, currency fluctuations and credit card charges may make a difference to the amount billed to your credit or debit card. All prices include VAT and include delivery charges, subject to additional charges for delivery to certain destinations.
1.20 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
1.21 Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of the Goods is less than our stated price we will charge the lower amount when dispatching the Goods to you. If the correct price of the Goods is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.
1.22 We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing.
Our refunds policy
1.23 When you return Goods to us:
Returns of any non-faulty Goods by customers under this clause 9 shall only be refunded or replaced without charge if you contact us in writing within 7 days of receipt of the Goods, informing us of your wish to return them and thereafter follow the procedure for returning the Goods which will be notified to you by us. Without limitation, you must take reasonable care of any Goods in your possession and any Goods must be returned in the same condition in which you received them with all original packaging and at your own cost and risk; in addition, all returns will be subject to our consent and the payment of a restocking charge which will be outlined in full to any customer wishing to make a return.
1.24 If you are contracting as a consumer:
10.1.1 We warrant to you that any Goods purchased from us through our site are of satisfactory quality and reasonably fit for all of the purposes for which goods of that kind are commonly supplied; but
10.1.2 We shall only be liable to you for:
10.1.2.1 Losses that are caused as a result of any breach of Contract by us (up to the value of the purchase price of the Goods you purchased); and
10.1.2.2 Losses that are caused as a result of our negligence.
10.1.3 We shall not be liable for any loss pursuant to clause 10.1.2 if:
10.1.3.1 Any such loss is not foreseeable. Losses are foreseeable if they could have been contemplated by both of us at the time that your order was accepted by us; or
10.1.3.2 Any such loss (or any part thereof) was caused by or contributed to by your breach of any of these Conditions.
10.1.4 For the avoidance of doubt, we shall not be liable for any indirect losses which happen as a side effect of the main loss or damage, and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) howsoever arising and whether caused by breach of contract, negligence, or otherwise.
1.25 Nothing in these Conditions shall exclude or limit in any way our liability:
10.3.1 For death or personal injury caused by our negligence;
10.3.2 Under section 2(3) of the Consumer Protection Act 1987;
10.3.3 For fraud or fraudulent misrepresentation; or
10.3.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This clause does not affect your statutory rights.
All notices to us shall be in writing and shall be made either via e-mail or post to the addresses in the Contact Us section of our site. We may broadcast notices or messages through our site or contact you by email and notification by either of these methods shall constitute notice to you.
Transfer of rights and obligations
1.26 Any Contract between you and us is binding on you and us and on our respective successors and assigns.
1.27 You shall not assign or delegate all or any of your rights or obligations under the Contract without our prior written consent, such consent not to be unreasonably withheld.
1.28 We reserve the right to assign, subcontract or transfer all or any of our rights and obligations under the Contract to any person, firm or company without notice to you.
Events outside our control
1.29 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (Force Majeure Event).
1.30 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
1.31 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
1.32 These Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
1.33 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Conditions.
Our right to vary these Conditions
1.34 We have the right to revise and amend these Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
1.35 You will be subject to the policies and Conditions in force at the time that you order Goods from us, unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Conditions before we send you the Dispatch Confirmation.
Law and Jurisdiction
The Contract will be governed by English law. Any dispute arising from, or related to, the Contract shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales.